Acceptable Use Policy

You may only upload documents you have a lawful right to process. This includes NDIS plans, OT reports, behaviour support plans, discharge summaries, plan-manager statements, and any other documents you use as part of your NDIS work.

If a document contains personal information about people other than the participant you support, you must have their consent (or another lawful basis) to upload it. You must not upload documents that contain other people's personal information without that consent.

You must obtain participant consent where required by your own provider obligations - including consent under the NDIS Code of Conduct, the NDIS Practice Standards, and the Australian Privacy Principles.

SRTD does not collect participant consent on your behalf. You remain the responsible party for confirming that every document, note, or communication you generate using SRTD is handled in line with the consent you have on file.

SRTD Tools is for use in your NDIS work, in the role you identified when creating your account (Support Coordinator, Support Worker, or another NDIS worker role we support).

You agree not to use SRTD:

• For purposes outside NDIS work or your stated role - for example, drafting unrelated business documents, generating content for clients of a non-NDIS practice, or using SRTD as a general-purpose AI assistant.
• To generate or disseminate material that is unlawful, misleading, harassing, defamatory, or that infringes another person's rights.
• To impersonate any person or organisation, or to misrepresent your authority to act on behalf of a participant.

You agree not to:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of SRTD or any underlying AI model.
• Scrape, harvest, or systematically extract data from SRTD, other than through user-facing functions provided for your own account.
• Attempt to extract participant data, model prompts, system instructions, or other users' content from the AI - including via prompt-injection, jailbreaking, or any other adversarial technique.
• Use automated tools to interact with SRTD outside of those we publish or expressly authorise (e.g. integrating via a published API or webhook).
• Bypass, disable, or interfere with any security, rate limit, usage cap, or access control built into the service.

Your SRTD account is for your personal professional use. Unless we have an explicit team or organisation licence in place with your employer, you must not share your login, password, or any other credentials, and you must not let anyone else sign in as you.

Each user in your team needs their own account. We enforce a three-device concurrent-session cap as a soft check against credential sharing; persistent sharing patterns may lead to suspension. See section 3 of the Terms of Service for the detail.

You agree to review every outputSRTD produces before you rely on it, submit it, share it, or act on it. SRTD does not provide legal, clinical, or financial advice; the worker remains responsible for any decision made using SRTD's output.

For more detail on how SRTD's AI works and where its limits sit, see our AI Use & Limitations page.

If you become aware of anyone misusing SRTD - including a breach of this policy - please email support@srtd.tools. We treat reports confidentially.

We may suspend or terminate accounts that breach this policy, with or without notice, depending on the severity of the breach. We may also report misuse to the NDIS Quality and Safeguards Commission, law enforcement, or other regulators where required by law.

We may update this Acceptable Use Policy from time to time. Material changes will be highlighted on this page and communicated by email where appropriate. The "Last updated" date at the top reflects the current version.