Honest comparisons
SRTD vs ChatGPT (and Claude, and Gemini)
General-purpose AI tools can write you a case note. SRTD writes one an NDIS auditor signs off on - in the format your role needs, with the participant on file, and Australian data residency.
The headline
ChatGPT writes a serviceable note. SRTD writes a note an NDIS auditor signs off on.
| Feature | SRTD Tools | ChatGPT / Claude / Gemini |
|---|---|---|
| Uses "participant" not "client" or "patient" by default | Always | If you remember to ask |
| Knows STAR, SOAP, NDIS Phone Log formats out of the box | Yes | You have to teach it each time |
| Australian data residency (Sydney + Melbourne) | AWS Bedrock AU | US servers |
| Goal-linked documentation aligned to NDIS Practice Standards | Yes | Generic output |
| Saves notes against participant records | Yes | Chat history only |
| Structural checks aligned with NDIA requirements | Yes | No |
| Participant memory (notes saved against the participant record) | Yes | No |
| Voice memo → structured NDIS note in 30 seconds | Yes | Possible with effort |
| Monthly cost | $25 | ~$30 AUD |
| Billable time unlocked / monthHeadline | ~50 hrs across a 30-participant caseload (admin freed + billable work) | Not framed this way |
The honest verdict
If you're willing to write a custom prompt, paste it every time, and trust US servers with your participants' details, ChatGPT can write you a passable note. But it doesn't know NDIS, doesn't store anything against participant names, and doesn't catch the NDIS-specific issues an auditor would flag. SRTD is designed for this exact job. The Australian data residency part is genuinely important - under the Privacy Act 1988, sending participant information offshore creates risk most SCs aren't aware they're taking.
What SRTD includes
Every tool the comparison above is about
The full subscription suite plus Plan Review. Pick the ones you need - or trial the lot for 14 days.
Case Note Writer
STAR, SOAP, Phone Log, NDIA Call Log, progress notes, incident notes, behaviour observations - every format every SC and Support Worker role needs. Voice memo → NDIS-format note in 30 seconds.
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Case Note Catcher (desktop app)
A macOS menu-bar app that notices when you've been working on a participant, then turns your confirmation into a case note in SRTD - so no billable work slips through. Included with Case Note Writer.
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Plan Review
Build a review-ready plan review pack per participant for the NDIS 2026 rules. Document uploads, robustness scoring, downloadable pack.
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Try it free for 14 days. Decide for yourself.
No credit card. Full access to every tool you turn on. Cancel or switch products any time.
Built in Sydney · Australian data residency · By a working Support Coordinator