Honest comparisons
SRTD vs hiring a virtual assistant
Plenty of SCs consider hiring a VA at $5-$15/hr to do the admin pile. The numbers look reasonable until you remember a VA can't sign off on an NDIS case note, doesn't know your participants, and creates a privacy exposure most SCs aren't comfortable with.
The headline
$25/month, run by you. Or $200-$400/month for someone who legally can't finish the job.
| Feature | SRTD Tools | Hiring a VA |
|---|---|---|
| NDIS knowledge out of the box | Yes | Onboarding + training required |
| Can legally author your participants' NDIS case notesHeadline | Yes | Notes must be by the SC of record |
| Australian data residency | Sydney servers, AU AI | Offshore VAs route data overseas |
| Participant data privacy (Privacy Act 1988 compliance) | First + last name only on file | Third-party access; depends on contract |
| Speed - turnaround on a case note | ~30 seconds | Hours to next day |
| Hiring, training, supervising overhead | None - log in and use | Recruit, train, manage, replace |
| Knows your tone and writing style | Trained on your past emails | Eventually, maybe |
| Monthly cost (1 user) | $25 | $200-$400 (10-20 hrs/wk) |
| Billable time unlocked / monthHeadline | ~50 hrs across a 30-participant caseload (admin freed + billable work) | Not framed this way |
The honest verdict
Hire a VA if you have administrative tasks that genuinely don't require your professional judgement and don't touch participant data - inbox sorting, calendar management, generic research. For NDIS case notes specifically, a VA is the wrong fit: they aren't qualified to author notes for participants they don't support, they create a third-party privacy risk under the Privacy Act 1988, and they can't make the clinical judgement calls embedded in every note. SRTD does the admin part for ~1/8th the cost while keeping the professional work yours.
What SRTD includes
Every tool the comparison above is about
The full subscription suite plus Plan Review. Pick the ones you need - or trial the lot for 14 days.
Case Note Writer
STAR, SOAP, Phone Log, NDIA Call Log, progress notes, incident notes, behaviour observations - every format every SC and Support Worker role needs. Voice memo → NDIS-format note in 30 seconds.
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Case Note Catcher (desktop app)
A macOS menu-bar app that notices when you've been working on a participant, then turns your confirmation into a case note in SRTD - so no billable work slips through. Included with Case Note Writer.
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Plan Review
Build a review-ready plan review pack per participant for the NDIS 2026 rules. Document uploads, robustness scoring, downloadable pack.
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Try it free for 14 days. Decide for yourself.
No credit card. Full access to every tool you turn on. Cancel or switch products any time.
Built in Sydney · Australian data residency · By a working Support Coordinator